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Customer fights to stay with British Gas
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Reading East MP, Rob Wilson, has expressed astonishment at the plight of a constituent who wants to remain a customer of British Gas despite being cut off and being charged for the privilege!
Mr Roy Oliver of Riverside Court, Caversham approached Rob for help after a series of letters to British Gas went unanswered and telephone calls were ignored. Mr Oliver, a long standing customer of many years, was notified by British Gas of their sadness at losing him as a customer and then charged for terminating his account. Despite numerous calls and letters to the company expressing his wish to continue to receive gas from British Gas, they then terminated his Direct Debit and refunded him approximately £100 which he had paid in advance. Mr Oliver has never (to his recollection) signed any agreement with any other supplier, or had any desire to do so. Rob said "This really is a ludicrous situation where a good customer is battling to remain with British Gas and yet they seem determined to lose his custom. I have written to the Managing Director of British Gas to ask him to intervene and I hope that I receive a response to my letter, unlike Mr Oliver. "The irony is compounded by the fact that despite terminating his direct debit arrangement and account that he is still receiving a gas supply! "I can't recollect an occasion when a good customer has to fight to keep his business with a company. It's bizarre," he concluded. 17/04/07 |
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